Then, we set realistic goals of what I was looking for and how to find what I was looking for. Together, we focused on what it is that I wanted out of dating and love. However, the reward at the end made it worth every penny. There were times when I didn't believe it and wanted to give up. Channa promised me that if I did the work, though it might take time, I would eventually get the desired result. Note: We subsequently decided to issue a full refund of unused credits as a one-time courtesy.Ĭhanna has been amazing! I came in single, lost, uncertain and clueless about what was important. Should you wish to discuss this matter further or if you have any other concerns, please do not hesitate to reach out to me directly. Your feedback is invaluable in helping us improve our services, and we're committed to learning from this incident. We certainly did not intend to place blame on Coach Channa or to request further payment without a comprehensive explanation. At one point I see there was an unfortunate miscommunication from our client support team regarding the status of your credits. This policy was made clear to you on Channa's coaching profile, and you acknowledged and agreed to it each time a session was scheduled. Channa, your coach, has a policy stating that credits expire after three months. These individual policies supersede our general policy. While our default policy is that credits expire after six months, individual coaches also have their specific policies. Thank you for taking the time to share your experience. Reply from Relationship Hero Updated Jul 11, 2023 $500 May mean nothing to you but I am a single mother and $500 is a lot of money for me to lose. Then it would have been understandable that I forfeited almost $500 but it feels more like a trick of the company to wait until the credits are gone then send me a text saying “hey, Tracy give us more money so you can make an appointment even though we just took $500 of your credits”. At the very least, I could have been sent an email or text saying that the credits were about to expire. Usually it’s only one company rule/one policy. I don’t see that happening in any other company. Again it’s about trust…the company says 6 months but the coach can override the company and say 3 months. I don’t recall seeing or hearing anything from Channa that the credits would expire in 3 months. To get a copy of your policy that says “credits expire in 6 months”, why would anyone think to look at what the coach writes when signing on to Zoom to see if the coach’s rules are different than the company’s rules? If it is in the “fine print” that the coach says credits expire in 3 months, that needs to be made clear to the consumer. Terrible customer service and terrible way to build trust. So now they wanted me to pay more money after they took almost $500 from me. When I pointed this out, they proceeded to blame it on Channa saying that she took the credits early. Their policy says that credits expire after 6 months. At first they said that my credits expired and send me their policy. Please feel free to reach out to me at studywisetutors if you have any questions or would like to schedule a time to discuss further.Channa was a great coach but this company took $458 (credits) from me. Our goal is to exceed your expectations and help you achieve your goals. We understand that trust is important when it comes to choosing a service provider, and we are confident that you will be completely satisfied with the level of service we provide. We believe that our company can offer you a more personalized and efficient experience compared to what you have been receiving from other sites. Our team of experts is highly trained and experienced in all academic tasks, and we are committed to delivering the best results possible. At EduWise tutors, we are dedicated to providing top-notch service to our customers. However, I wanted to reach out to you today because I believe that EduWise tutors can offer you a better solution. I understand that you have been using other sites for your academic help. My name is Dennis, and I represent EduWise tutors.
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