Or, better yet, just do like pretty much every other software vendor does and allow users to add a new keycode to their EXISTING account, thus adding days and keeping pertinent information, not replacing the whole account, as happens now when a new keycode is entered. If they are NOT going to do this anymore, then there needs to be a KB or other tutorial explaining exactly how users are to go about doing this, including transferring Password Manager and Backup & Sync information to the new keycodes. Instead, I feel that that the current, ambiguous process of renewal confuses and alienates more customers than it attracts and I hope that Webroot will address this issue in the future and, hopefully, streamline the process for the benefit of I too would like to know why support is no longer willing to do this seemingly easy task, as I have always had them combine keycodes for me, as well. But unless their pricing becomes far more competitive and rewards faithful users, that's not going to happen for many, myself included. I understand the argument that Webroot wants people to renew through them. The renewal process has always been a thorn in my side. It really seems to me like Webroot is just creating a lot of extra work for all involved, from users to support. Thanks I too would like to know why support is no longer willing to do this seemingly easy task, as I have always had them combine keycodes for me, as well. Do you know how that can be contacted customer support and they refused to merge the keys for me. I remember Webroot being able to do something on their end that allowed us to keep our existing subscription's keycode and simply ADD the new subscription's days to it. When I've manually entered the number into the My Account section of the Webroot popup console window, I lost the remaining days on my existing subscription. That presents a problem because one of our other computers is my 88 year-old grandmother's and I'm not currently physically near where she lives and so I wouldn't be able to manually enter the code into her computer for at least another few weeks. In essence, only my computer did had the new keycode. First, the NEW keycode replaced the existing one on only the one computer in which I entered it into the the My Account section of the popup window that you referenced. I remember doing what you suggested last year and it cause two problems. We are using the current subscription on several computers that are located at different locations. Thanks for the quick response, but I think I wasn't clear enough. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55.Webroot® Business Endpoint Protection 1130. Webroot Mobile Security for Android 938. Webroot® Consumer/Business - for Macs 370.Webroot® SecureAnywhere™ - Complete 3826.Webroot® SecureAnywhere™ - Internet Security Plus 2468.Webroot® SecureAnywhere™ - Antivirus 6973.
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